This Data Processing Addendum (“DPA”) is part of the Terms of Service for FrontOffice247. It describes how we process personal data when we provide the service.
Roles
- Customer: Data Controller (or “business”) for customer-provided end-user data.
- FrontOffice247: Data Processor (or “service provider”) for data processed to provide the AI front-office service.
What we process
- Website chat and support conversations.
- Voice calls, recordings, and transcripts where Call Bob or similar features are enabled.
- Account, onboarding, configuration, and billing data.
- Integration, OAuth, webhook, and platform lifecycle events you connect.
- Security, audit, and operational telemetry needed to run the service.
Customer instructions
We process this data to provide the product you configured, to follow documented admin actions and written support requests, and to meet the contract. We do not sell personal information.
Security
We use encryption in transit, access controls, and tenant isolation as operating practices. Details are on our Security page. These are operating descriptions, not a certification warranty.
Subprocessors
We use infrastructure and product vendors to run the service, including AWS (hosting), optional LLM providers (OpenAI, Anthropic, Google AI when configured), Stripe (billing), Twilio (voice/SMS when enabled), and transactional email. Integrations you connect (for example Shopify or HubSpot) are selected by you and governed by your agreement with that provider.
Requests and deletion
Privacy and deletion requests go to privacy@frontoffice247.com. We aim to complete Data Subject Access Requests within 30 days where required by law. See our Privacy Policy.
Questions: legal@frontoffice247.com.