Frequently Asked Questions
What counts as a conversation?
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A conversation is one intake session — from when a customer starts interacting to when the request is captured and routed. Multiple messages within one session count as one conversation.
Can I change plans later?
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Yes! You can upgrade or downgrade at any time. Changes take effect at your next billing cycle. No penalties for changing plans.
Is there a free trial?
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We offer a 14-day free trial with full Professional features. No credit card required to start.
What happens if I exceed my conversation limit?
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We'll notify you when you reach 80% of your limit. You can either upgrade or pay $0.05 per additional conversation for the rest of the month.